Monitoring and measuring your brand on social media is essential for the success of your business. It helps you ascertain what people are talking about and how you can make them talk about your products and services. Although there is some overlap and similarity in business goals, both monitor and measure are two different words that are often interchanged.
Let’s take a look at each one in a bit more detail.
Social Media Monitoring
Monitoring is the process of being aware of the conversations taking place on various social media channels like Facebook, Twitter, LinkedIn with the aim of learning, engaging, helping and collaborating. You can monitor your competition, industry leaders, partners, customers, or others. Typically, monitoring has a stronger real-time implication than measurement because it lets you respond in real-time and helps you protect your brand from negative word-of-mouth.
How Monitoring works: Monitoring is performed on a keywords basis. Relevant keywords are included in your brand name, product name, etc. And, based on your these keywords, your monitoring system goes out to the social networks you specify, grabs and arranges the relevant articles and messages for you to plan your strategy.
It’s important: Monitoring helps you know what people want from a certain category of product. What are the strengths and weaknesses of your products and how you can better it? It also gives an insight as to what your competition is doing, helping you draft a correct plan of action or your products.
Social Media Measurement
Unlike monitoring, measurement is more concerned with metrics over a specified time period. While monitoring answers questions like “Who is talking about what?” “What are people saying?” “How does my keyword perform over time?” “How does that compare to my competitors?” and “What are some trends that I can use to make my product more usable?”, measurement tabulates the data gathered and helps you prepare a report.
How Measurement works: Your measurement system goes out and looks for articles where that specific combination of keywords occurs. It then tabulates these occurrences and presents them to you in the form of a report. It enables you to categorize your data by source, by date, and other dimensions.
It’s important: Measurement enables you to present a matrix of your data and compare it to see whether your products performance is on the rise or not. Constant benchmarking is the only surefire way to know if things are working. It also helps you change your strategy if the figures state a negative outcome.
Thus, it can be inferred that monitoring, lets you listen and respond quickly, enabling you to protect the image of your brand, while measurement helps you draw comparisons of the data collected. And, so both monitoring and measurement should be a significant part of your social media strategy.
Please share your suggestions and feedback on the same.





Recent Comments